Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

The return policy only applies for broken  items and in its original packaging and return costs must be borne by the client. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@24supplements.com. Please note that returns will need to be sent to the following address: [Ask us, as it depends on the brand.] 

If your return is accepted, we’ll send you the address where you can send it to, as well as instructions on how a to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@24supplements.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused or unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@24supplements.com.

Return and Replacement Policy

Your Satisfaction is Our Priority

At 24 Supplements, we take immense pride in the quality of our products and your shopping experience. If for any reason you're not completely satisfied, we're here to help with returns, replacements, and refunds.

Return Policy

You have 14 calendar days from the date you received your purchase to notify us if you wish to return it. Once you’ve informed us, you must return the product within the following 14 days.

Products should be returned unopened, unused, and in their original packaging. To ensure they are in a condition suitable for resale, they should be sealed and undamaged.

Due to customer safety reasons, we are unable to accept returns for perishable goods such as food and food supplements. If you have any questions about this, please reach out to our Customer Service Team.

To initiate a return, you must provide a receipt or proof of purchase.

Please note that return shipping costs are the responsibility of the customer and are non-refundable.

How to Return Your Product

To arrange a return, please contact our Customer Service Team under info@24supplements.com.

Please do not return anything to us without first arranging it with a member of our Customer Service Team.

If your item is valued over CHF 75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Damaged Products

If you receive a damaged product, please contact our Customer Service Team immediately and provide photographs of the package and the products. We will gladly send out a replacement once the original item has been returned and inspected.

Cancellations

If you need to cancel an order before dispatch, please contact our Customer Service Team immediately. We will do our best to stop the package before it's sent.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a few days.

Late or Missing Refunds

If you haven't received your refund yet, please:

1. Check your bank account again.

2. Contact your credit card company (it may take some time before your refund is officially posted).

3. Contact your bank (there may be some processing time before the refund is posted).

If after following these steps, you still have not received your refund, please contact our Customer Service Team for further assistance.

Free Gifts and Promotions

Please note that free or promotional items given to you are not eligible for refund or return.

Questions?

Our Customer Service Team is here to help with any questions or concerns you may have. Please don't hesitate to reach out.